Some tips for finding what you need when you don’t know what you need.
Take a picture of the situation.
A picture is worth a thousand words give or take so instead of trying to describe the problem in a thousand words or less, take a pic.
Even if you have a high definition 3D image of the hole in the wall, not knowing how big that hole is could be a problem.
Communicate well in the language of your homeland or get a translation.
Our employees have become quite skilled in the art of the pantomime as well as interpretation of hand drawn sketches on napkins. It is always easier, however, to use words that create a vivid picture in the mind’s eye. Ask for an employee that speaks Russian or Spanish and avoid the blank stare of incomprehension.
Be patient, we are here to help.
Generally speaking the customers outnumber the employees so understand that things are done in the order in which they appear. The person in front of you in line is no more and no less important than you are. Fairly often we do not know what a customer is talking about at first and sometimes people are so frustrated with the lack of instant gratification that they walk out. This is very silly considering the practically infinite permutations that a home improvement project can have.
People make mistakes and we are only human.
Whether it is a special order, a custom screen, or a home installation, sometimes things do not go as planned. We will always take responsibility for our errors and try to make it right.
Treat people like you would like to be treated. We appreciate your business and act accordingly so one would do well to be polite to the people trying to help.
Don’t worry be happy!
We do all we can to make you happy and a repeat customer.